What other people think about 8x8 Packet8 Broadband VoIP Service with Adapter 410?
The company lies to customer
I have ordered their IP phone service one year ago. They asked my credit card for direct deduction for monthly payment. I asked them to keep my phone number. Packet8 told me that SBC service would be automatically disconnected when the number was ported. It took more than two months for them to transfered my phone number from SBC.
The voice quality of packet8 phone is very bad. So, I had to switch back to SBC at last Decemember. However, in March I found that my credit card still be billed. So, I contact Packet8. Packet8 told me that it was the customer's responsibility to explicitly notify them to stop the service. I did not understand how they can still bill the customer for phone service without phone number. I asked them to stop my phone service.
Today, I found they still billed me on my credit card for another four months after I called them. I contacted the customer service again. He told me that he can not found any record for my last call.
I can not believe that a company could lie to the customer like this.
Please think about clearly before you order them device and service. They are cheap.
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What other people think about 8x8 Packet8 Broadband VoIP Service with Adapter 410?
The company lies to customer
I have ordered their IP phone service one year ago. They asked my credit card for direct deduction for monthly payment. I asked them to keep my phone number. Packet8 told me that SBC service would be automatically disconnected when the number was ported. It took more than two months for them to transfered my phone number from SBC.
The voice quality of packet8 phone is very bad. So, I had to switch back to SBC at last Decemember. However, in March I found that my credit card still be billed. So, I contact Packet8. Packet8 told me that it was the customer's responsibility to explicitly notify them to stop the service. I did not understand how they can still bill the customer for phone service without phone number. I asked them to stop my phone service.
Today, I found they still billed me on my credit card for another four months after I called them. I contacted the customer service again. He told me that he can not found any record for my last call.
I can not believe that a company could lie to the customer like this.
Please think about clearly before you order them device and service. They are cheap.