What other people think about Netgear WGR615V Wireless-G Router w/Phone Adapter ready for Internet Phone Service?
Worst product and worst support from Netgear
I purchased this product three months back and this is just a waste as I paid $129($60 MIR). Now you can get for it free after MIR. Why I am telling this is a bad product because of one bad power supply that comes with this TA keeps losing power. Only explanation given to me by ATT/Callvantage is that if I connect it to UPS or power outlet, it is too sensitive to obtain the required wattage/voltage. But, if you connect to wall socket as per ATT this would not occur. That is not true. It still loses power and after two weeks you have to physically reset and re-enter all information about PPOE etc. With Callvantage E-911, after it lost power it will prompt you to confirm whether you have changed the address or not. This keeps happening every two days and it is such an irritation.
If you contact AT&T, you will go on with them for an endless amount time on chatting, power recycling(rebooting) the TA. They have some stupid standard procedures. I spent atleast 1 hour on each time I called them.
After that, they figured out that there is some thing wrong power supply. They told me I should contact Netgear since I purchased from Local store. Here comes funny part.
If you are lucky, you will free telephone support for 90 days and after that you have pay for the support. I contacted Netgear within 90days. Their technician also spent more than hour and finally he told some senior technician would call me and it took 3 days for him to call me. I got so frustrated and I took it the shop where I purchased. They were reasonable and told me they will give store credit for the product.
Anyway, my Dlink TA working fine without any more these headaches.
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What other people think about Netgear WGR615V Wireless-G Router w/Phone Adapter ready for Internet Phone Service?
Worst product and worst support from Netgear
I purchased this product three months back and this is just a waste as I paid $129($60 MIR). Now you can get for it free after MIR. Why I am telling this is a bad product because of one bad power supply that comes with this TA keeps losing power. Only explanation given to me by ATT/Callvantage is that if I connect it to UPS or power outlet, it is too sensitive to obtain the required wattage/voltage. But, if you connect to wall socket as per ATT this would not occur. That is not true. It still loses power and after two weeks you have to physically reset and re-enter all information about PPOE etc. With Callvantage E-911, after it lost power it will prompt you to confirm whether you have changed the address or not. This keeps happening every two days and it is such an irritation.
If you contact AT&T, you will go on with them for an endless amount time on chatting, power recycling(rebooting) the TA. They have some stupid standard procedures. I spent atleast 1 hour on each time I called them.
After that, they figured out that there is some thing wrong power supply. They told me I should contact Netgear since I purchased from Local store. Here comes funny part.
If you are lucky, you will free telephone support for 90 days and after that you have pay for the support. I contacted Netgear within 90days. Their technician also spent more than hour and finally he told some senior technician would call me and it took 3 days for him to call me. I got so frustrated and I took it the shop where I purchased. They were reasonable and told me they will give store credit for the product.
Anyway, my Dlink TA working fine without any more these headaches.