What other people think about D-Link DVG-1402SL Broadband Voice Service VoIP Router, Lingo Service Plan?
There is no such thing as Lingo Customer Service!
Folks, I have no clue about how good this router is, but I can voucher for the many concerns before me who had problems with Lingo service. These are my comments:
Pro:
- Cheapest out of the bunch until they lifted the price
Cons:
- It's a hotel California deal. You can check in but you can't check out. I have been trying to cancel this account for months now since Feb. of 06 and now we are heading into June 06. When I got through to someone, they told me that they can only cancel my account after I returned the modem. Once they have my modem, they tell me for security purposes that they can't cancel my acount until I call in to cancel.
- The reception I had was horrible. Everyone I talked to said they could not hear me. I called and called in until I got someone and the techs tried to tweak things around but still the reception was horrible.
- Worse yet, you cannot download anything and talk on the phone at the same time with even worse reception.
- Like others said, it is very difficult to get a live voice. Most things are done via email.
- If you want to upgrade or downgrade your service, then it's a $9.95 charge and a $40 cancellation fee within the first year.
Granted phone quality could be dependent on the area, but when I switched to Vonage people were able to hear me clearly and most of my complaints were resolved. The downside to Vonage was they didn't have my local area. However, the savings and the service was worth the switch.
Good product but ....
The product is good. It worked without any hassle. However the Lingo service is not up to the mark. Because service matters ( little more than router) to the people who are reading this review I am writing about that below.
The issues
1. They say 30-day risk free trial(the trap): But start counting 30 days since the day you order. So while the device is shipped, you start loosing the days.
2. Website badly designed: Many a times website does not work. I couldn't authorize phone number porting over website. I had to fax the document. That delayed the process and ate up my trial period.
3. Customer service made out of parrots: The customer service people, instead of answering the questions you ask give scripted answers for similar questions. And keep on repeating until you get tired.
4. Clogs broadband: It invariably slowed down the Internet connection.
5. Cheaper VOIPs are available around.
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What other people think about D-Link DVG-1402SL Broadband Voice Service VoIP Router, Lingo Service Plan?
There is no such thing as Lingo Customer Service!
Folks, I have no clue about how good this router is, but I can voucher for the many concerns before me who had problems with Lingo service. These are my comments:
Pro:
- Cheapest out of the bunch until they lifted the price
Cons:
- It's a hotel California deal. You can check in but you can't check out. I have been trying to cancel this account for months now since Feb. of 06 and now we are heading into June 06. When I got through to someone, they told me that they can only cancel my account after I returned the modem. Once they have my modem, they tell me for security purposes that they can't cancel my acount until I call in to cancel.
- The reception I had was horrible. Everyone I talked to said they could not hear me. I called and called in until I got someone and the techs tried to tweak things around but still the reception was horrible.
- Worse yet, you cannot download anything and talk on the phone at the same time with even worse reception.
- Like others said, it is very difficult to get a live voice. Most things are done via email.
- If you want to upgrade or downgrade your service, then it's a $9.95 charge and a $40 cancellation fee within the first year.
Granted phone quality could be dependent on the area, but when I switched to Vonage people were able to hear me clearly and most of my complaints were resolved. The downside to Vonage was they didn't have my local area. However, the savings and the service was worth the switch.
Good product but ....
The product is good. It worked without any hassle. However the Lingo service is not up to the mark. Because service matters ( little more than router) to the people who are reading this review I am writing about that below.
The issues
1. They say 30-day risk free trial(the trap): But start counting 30 days since the day you order. So while the device is shipped, you start loosing the days.
2. Website badly designed: Many a times website does not work. I couldn't authorize phone number porting over website. I had to fax the document. That delayed the process and ate up my trial period.
3. Customer service made out of parrots: The customer service people, instead of answering the questions you ask give scripted answers for similar questions. And keep on repeating until you get tired.
4. Clogs broadband: It invariably slowed down the Internet connection.
5. Cheaper VOIPs are available around.