What other people think about 8x8 Packet8 VoIP Service with DV326 VideoPhone?
Great Video Phone
I have had this phone for 2 months now. Buying from Amazon was a $50 less expensive than buying from Packet8. Set-up and registration was no problem. Audio quality is exccellent-equivalent to my landline. Video quality is generally excellent. At times it slows due to my wife's basic DSL connection. I communicate daily with my wife in Mexico City, Mexico who has another DV326. Neither of us has had any problems. Our savings utilizing VOIP will be considerable-$75-$100 per month.
Bad Customer Service
Beware, while the equipment works alright, the customer service is atrocious. I had packet8 service for several months and decided to go back to a standard landline for quality and bundling issues. I ported my number, and called the cancel my packet8 service. I believed everything was taken care of. Packet8 billed me for 5 subsequent months after the number was ported out, and even after escalating the issue to their supervisors, they refuse to give me credit for the service fees even though there was no number on the account on which to use the service.
If you choose to purchase this product, you are warned, you are dealing with an unscrupulous company that is so happy with their terms and conditions that they cannot use reasoning to make a decision.
VOIP Basics
I have had Packet8 for over a year now and have had the same problems that you would expect from any established telco. Meaning that I have been without service for a half hour, once the entire year. A call to their tech support was answered immediately and I was informed that they were updating some routes. Problem was fixed 30 mins later. This is our primary telephone service, and I have our box wired into the whole house so all of the lines are live. Packet8 uses the least amount of bandwidth of any VOIP carrier and the quality is better than traditional POTS. Here is what it all comes down to folks with all of the VOIP carriers. If you have a bad broadband connection, then you will have a bad VOIP experience. If you have a bad experience with Packet8, which again uses the LEAST amount of bandwidth, then you will have more problems with any of the other VOIP providers. The people who complain about the VOIP all complain about voice quality issues which has nothing to do with the VOIP carrier and everything to do with the 50 splitters you installed on the cable line that your dog regularly chews. So make sure you have a excellent broadband connection before you think of trying any VOIP service. Then get Packet8.
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What other people think about 8x8 Packet8 VoIP Service with DV326 VideoPhone?
Great Video Phone
I have had this phone for 2 months now. Buying from Amazon was a $50 less expensive than buying from Packet8. Set-up and registration was no problem. Audio quality is exccellent-equivalent to my landline. Video quality is generally excellent. At times it slows due to my wife's basic DSL connection. I communicate daily with my wife in Mexico City, Mexico who has another DV326. Neither of us has had any problems. Our savings utilizing VOIP will be considerable-$75-$100 per month.
Bad Customer Service
Beware, while the equipment works alright, the customer service is atrocious. I had packet8 service for several months and decided to go back to a standard landline for quality and bundling issues. I ported my number, and called the cancel my packet8 service. I believed everything was taken care of. Packet8 billed me for 5 subsequent months after the number was ported out, and even after escalating the issue to their supervisors, they refuse to give me credit for the service fees even though there was no number on the account on which to use the service.
If you choose to purchase this product, you are warned, you are dealing with an unscrupulous company that is so happy with their terms and conditions that they cannot use reasoning to make a decision.
VOIP Basics
I have had Packet8 for over a year now and have had the same problems that you would expect from any established telco. Meaning that I have been without service for a half hour, once the entire year. A call to their tech support was answered immediately and I was informed that they were updating some routes. Problem was fixed 30 mins later. This is our primary telephone service, and I have our box wired into the whole house so all of the lines are live. Packet8 uses the least amount of bandwidth of any VOIP carrier and the quality is better than traditional POTS. Here is what it all comes down to folks with all of the VOIP carriers. If you have a bad broadband connection, then you will have a bad VOIP experience. If you have a bad experience with Packet8, which again uses the LEAST amount of bandwidth, then you will have more problems with any of the other VOIP providers. The people who complain about the VOIP all complain about voice quality issues which has nothing to do with the VOIP carrier and everything to do with the 50 splitters you installed on the cable line that your dog regularly chews. So make sure you have a excellent broadband connection before you think of trying any VOIP service. Then get Packet8.